FAQs

Below are some common concerns of our customers before purchasing the items, if you have other questions, please just send it to support@thehulahut.com.au

What should you do if you still have not received your order from The Hula Hut?

If you have not received your order yet, please check the estimated delivery time mentioned on your order confirmation email. If the delivery time has passed and you still haven't received your order, please reach out to us at support@thehulahut.com.au or visit our Contact Us page. Our customer support team will investigate the matter and provide you with an update on the status of your order.

Will I get a refund if my order from The Hula Hut does not arrive?

If your order from The Hula Hut does not arrive, you may be eligible for a refund. Please refer to our Return & Refund Policy or contact our customer support team at support@thehulahut.com.au to know more about the refund process.

Can I exchange a product I purchased from The Hula Hut?

Our exchange policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please visit our Return & Refund Policy page for more details.

What should I do if I am unsatisfied with the product I received from The Hula Hut?

We apologize for any dissatisfaction with your product. Please contact us at support@thehulahut.com.au and we will work to correct the issue.

What should I do if the product I received from The Hula Hut is damaged or defective?

We apologize for any damage or defects in your product. Please contact us at support@thehulahut.com.au with your order number and a photo of the damage or defect. We will work with you to make things right.